POST-SALES
Head of Customer Success & Account Management
Voice AI infrastructure
On our radar: Porchlight’s involvement in this search is not yet confirmed. Registering interest starts a conversation about this type of opportunity; it is not a direct application, and we cannot promise an introduction.
Register interestTHE COMPANY
Voice AI infrastructure
An AI infrastructure company building voice technology for consumer applications. Its customers use technical APIs and platforms to create interactive experiences.
This is a confidential search. Company details are shared through Porchlight during the process.
THE OPPORTUNITY
What you’ll help build.
Build and lead the post-sales function while personally managing strategic accounts. The role combines customer ownership with designing the team, processes, and commercial approach for retention and expansion. Compensation follows a 70/30 split between base salary and variable pay.
What you’ll do
- Own onboarding, adoption, renewals, and expansion across SMB and mid-market customers.
- Manage strategic accounts and relationships with technical and executive stakeholders.
- Define customer segments and coverage, hire the initial CS/AM team, and develop repeatable account-growth practices.
- Own retention goals and forecasts; use AI and automation to improve customer engagement.
What you’ll bring
- 7+ years in customer success or account management, including 3+ years leading and hiring teams at director level or equivalent.
- Experience building or scaling post-sales at a high-growth startup.
- SMB-to-mid-market experience and personal ownership of renewal or expansion targets.
- Comfort working with technical products such as APIs, developer platforms, or infrastructure.
REGISTER INTEREST
Let’s connect
the dots.
Tell us why this kind of role interests you. We’ll use your introduction to discuss your interests and relevant opportunities; we are not accepting applications on the employer’s behalf.